The time is never right for downtime. That’s why we designed our server system disaster-proof, to make sure you’re online no matter what may happen. Our equipment is sheltered in data center facilities in multiple locations in the US and Europe, that offer: N+2 redundant design format for all the phases of power distribution (the standard in the field is N+1), dedicated generator farm for emergency power and auxiliary equipment for standby back-up power in order to protect against interruptions or low voltage conditions. The facilities also provide redundant cooling units, fire life safety and smoke purge systems, as well as 24-hour attended lobby and security force with integrated CCTV (a surveillance camera system) and Card Access Systems. Building systems, perimeter and sensitive areas are monitored 24/7. Our network and servers are constantly upgraded. Every month we replace old servers with new ones, pick and switch network peers to provide the best routes to our customers.
We’ve been around for the past 10 years so we know what we’re doing. We are early adopters for all new technologies related to streaming, so at any given moment we’re providing our customers with the latest solutions to fulfill their needs. You can rest assured that your stream, be it audio or video, will be available to all your users, mobile or not, on all major platforms: iOS, Android, Windows, Blackberry. You can find detailed tutorials for the technologies behind our solutions and, moreover, our technical support is eager to make things easy for you by closely assisting you in making it work smoothly.
There are two aspects that allow us to deliver outstanding customer care: expertise and attitude.Our team is made of seasoned professionals with many years of experience in the field, highly trained and qualified to find solutions for any challenge. Moreover, they are available around the clock, 24 hours a day, 365 days a year. It’s the attitude that makes the difference though. Our commitment for minimum resolution time means that should anything happen, it’s solved within minutes, not days. That is why we’re talking about Customer Happiness, not just Customer Support. And that is probably why our clients come and stay with us for the long term.